ENKO - Garantees for a Quality Product
0
  1.   Home
  2. »  Guarantees

Guarantees

A quality product

ENKO is based in the South of France.
Everything from design to R&D and production is made in its workshop.
By having a total control on the conception and production process (research, tests, machining, assembling…), ENKO is making sure you get a high-quality product.

Since December 2017, ENKO is "French Fab" labelled.

ENKO has a strong interest for Corporate Social Responsibility.
The shoes are made using recyclable materials and they are shipped in reusable fabric bags.
Even if running is considered as being close to nature, we should not forget that every year 243.000 tons of shoes should be recycled.
In fact, runners buy 2 or 3 pairs of running shoes each year, because "classic" running shoes stop offering cushioning around maximum 1.000 Km. The ENKO running shoes are able to run 2.000 Km minimum, with no changes in their cushioning quality.
The interchangeable springs and studs allow you to continue running with the same shoes.
Moreover, the upper shoes are made of high quality fabrics.
These are some of the reasons why the ENKO running shoes are the world's most durable shoes.

"Satisfied or your money back"

Here at ENKO, we make sure our clients get satisfied..
If you are not happy with your shoes in the 30 days after having received them, you will get a full refund.
To get your money back, contact us directly, and we will indicate you the next steps.

Free exchange

Is the size wrong?
No worries ! Returns and exchanges of size are free of charges. However, the shoes need to be in a good shape. Return us the shoes, and we will send you a new pair in another size.
You only have to contact us, for us to give you the different steps.
To return a product, contact our Customer support by e-mail or phone

Free shipping

Worldwide shipping is free of charges and we ship all around the world.
The preparation and shipping delay is indicated on each product sheet..
Once your parcel will be shipped, you will receive an e-mail allowing you to track your parcel.

Payment solutions

We accept 4 means of payment for you to pay your order :

Online payment with a payment card
It is the simplest and fastest payment mode.
Most common international payment cards are accepted (Visa, Mastercard and American Express)
We have a PCI DSS certification and we use a SSL protocol, in order to encrypt all the information about your order. This way we can assure you an optimal security of your data.
Your bank details never appear in plain text.
We never get access to your bank information and we do not keep track of it.

Online payment with Paypal
Paypal is an online payment service allowing you to pay your order with your Paypal account.

Payment with a bank check
You can pay your order with a bank check.
Your order will be confirmed after we received your check.

Payment with a bank transfer
You can pay with a bank transfer.
Your order will only be prepared after we got a confirmation the order payment has been transferred to our bank account.

Customer support

Do you have a question about a product or your order?
Then contact our Customer support!
Contact us by phone or e-mail (+33 (0)4 68 94 9121 or contact@enko-running-shoes.com)

Who are we?

ENKO is a French company with the "SAS" status. It has a 28.142 € capital.
ENKO is registered at Carcassonne "RCS" under the number n°799 369 855
ENKO SAS,
287 Avenue Jean-Fourastié
11400 CASTELNAUDARY
France
Téléphone : +33 (0)4 68 94 91 21
Email : contact@enko-running-shoes.com